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FAQs (Frequently Asked Questions)

How do I register for a course?

To register for a course, please contact our offices in ATYRAU Tel. +7 (7122) 466842 or in ASTANA Tel. +7 (7172) 911499 or email your inquiry to info@baitau.kz. A confirmation letter and joining instructions will be sent to you upon receipt of your registration.

What is the fee for your course?

All course fees vary, please contact us stating your preferred course title and the dates and we will get in contact with you.

What does the fee include?

Your fee includes a comprehensive set of documentation in printed format. Lunch and refreshments are also provided throughout the duration of the open enrollment course. Hotel accommodation and travel costs are not included in the registration fee, however, we negotiate preferential rates with the venue and several hotels in close vicinity of the venue.

When must full payment be received?

Full payment must be made within 10 days from date of invoice and before the course commences.

What are your booking conditions?

Full payment is due within 10 days from date of invoice and before the course commences. Delegates will not be allowed entry to the course if any payments are outstanding. A confirmation letter and invoice will be sent to you on receipt of your booking. If you are unable to attend, a substitute delegate is always welcome (Note: for NEBOSH course 10 days prior course start date). If you cancel your place more than two weeks before the event, a 25% cancellation fee will be applicable. If you cancel your registration within two weeks of the event a 50% cancellation fee will be applicable. If you cancel your registration within two work days before the event or fail to attend the event then a 100% cancellation fee shall be applicable.

Cancellation must be made in writing and will be acknowledged in writing. Baitau has the right to cancel your place at anytime, in this case we inform you beforehand. It may be necessary for reasons beyond the control of the organisers to alter the content, timings or venue. The Company will not accept liability for any transport disruption or individual transport delays and in such circumstances the normal cancellation restrictions apply.

What kind of certificate I will receive?

The certificates vary on course, so please contact Baitau Account Managers for clarifications.

What course materials are provided?

You will get a starter kit that includes a set of comprehensive documentation supporting the programme with notes, recommended further reading and extra materials relevant to the course. This documentation will be provided in paper format.

What is your standard course format?

All of the Company’s courses encourage an interactive approach with case studies, simulation exercises and discussions, providing participants with the opportunity for fruitful exchange and learning. This interaction not only re-affirms the learning process and explores real issues, but it also helps to create long-lasting relationships with other course participants.

Case Studies – Real-life examples of organisations’ challenges and opportunities, these provide genuine insight and learning by questioning how they should respond to these topical issues.

Simulation Exercises – Some of our courses require participants to take part in simulation exercises, putting into practise the knowledge gained.

Discussions – Group sessions draw on the course dynamics to address issues raised, increasing participants’ confidence to interact in a global environment.

Feedback – Course leaders will provide constructive feedback and offer suggestions for improvement.

Site Visits – Some of our courses provide participants with the opportunity to “see it live” with visits to working plants.

Where are your courses held?

Our courses are held throughout Kazakhstan and Russian Federation, in Astana, Atyrau, Aktau, Almaty, Aktobe, Pavlodar, Kyzylorda, Karaganda, Moscow, Sakhalin, Odessa providing an even wider audience with the chance to attend these industry acclaimed courses. In-house trainings can be held in conformity with wish of our clients.

Is accommodation included in the price?

Hotel accommodation and travel costs are not included in the registration fee. However, we negotiate special rates at the course venues and hotels nearby.

More information will be provided in the joining instructions upon receipt of your registration. It is the responsibility of the individual to arrange accommodation before the course commences.

Are meals and refreshments included?

Tea, coffee, refreshments and pastries will be available during the morning and mid-afternoon breaks. Lunches will also be provided at the venue throughout the duration of the course.. Breakfasts and evening meals are not included, unless otherwise stated.

Is there a dress code?

There is no dress code for our courses. Business suits are not required and most people who attend our courses prefer to wear smart-casual clothing, you may want to bring more formal clothing for dinners or networking functions.

What are the programme timings for your courses?

A confirmation letter will be sent to you upon registration detailing the programme timings.

I have seen another date/location for this course. Which is correct?

All the information on our website is up-to-date with the correct course dates and course location. Some courses have multiple dates/locations throughout the year. If you are still unsure, please contact us.

How do I check if there is availability on the course?

To get information about availability on the course, please contact our Managers.

What language are your courses taught in?

Our courses are conducted in English, Russian and Kazakh. If you would like to have an in-house course conducted in another language, please contact us.

Is there an age limit for the courses?

We recommend that people who attend the course are over 18 years of age.

What about my personal details?

The personal information provided by you will be held on a database and may be shared internally between Baitau personnel. If you wish we can send you by email information about upcoming trainings & last news of Baitau Partners Company.

Can I lecture at Baitau Partners courses?

If you would like to suggest a topic that you have experience and knowledge in, please feel free to get in touch. There may also be opportunities to be a guest speaker on a particular topic at some of our courses. Please contact us.